OMQ Help

Dynamic And Self-optimizing Help Page

OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.

Test now

14-day trial

non-binding

Over 100+ companies trust in OMQ

Happy customers due to immediate answers ⭐⭐⭐⭐⭐

Real-time FAQ always up to date

The right design for everyone

Straight to the solution via autocomplete

OMQ's AI directly guides your customers to a suitable solution with intelligent auto-completion. The software knows what the next possible search combinations are and displays them.

Happier customers because they find an answer immediately

Fewer requests in your ticket system

Reduced manual work for your service agents

Straight to the solution via autocomplete

Real-time FAQ always up to date

Does your customer service receive a particularly large number of questions about a specific topic? With the help of OMQ's Artificial Intelligence, OMQ Help places currently relevant entries at the top in real time, so that customers don't even have to search and your FAQ is always up-to-date.

Finding solutions at the speed of light

Real-time optimization

Real-time FAQ always up to date

The right design for everyone

Design OMQ Help as you like it. You can easily adapt OMQ Help to your corporate design without IT resources. In the user interface, you can easily change text and categories as well as colors and displays yourself.

Red, green or blue? Round or square? OMQ Help adapts.

Schedule a free demo

Find FAQs with Google

OMQ Help can be used with SEO, which means your FAQs will be initiated by search engines and on top of that will also show up as Google FAQ Extensions. In addition, each question has its own URL and individual FAQs can be linked and placed anywhere on the website.

Find FAQs with Google

Easy process automation

OMQ Help automates complex processes and makes them more efficient. Forms can be created and integrated into answers for example. Customers enter relevant data and the OMQ system executes tasks directly in your backend system without your agents being involved.

Provide details of a complaint

Complete a registration directly

many more use cases

Easy process automation

Ready to start?
We are happy to support you!

Schedule a free demo

14-day trial

non-binding

The holistic system for your customer service

Automate processes and manage your service knowledge across all channels in real time

OMQ Automator Automate Your Service Processes

With OMQ Automator, you can now automate processes that normally involve a lot of manual work.

Explore Automator

OMQ Knowledge Database All Channels - One Knowledge Base

With the central knowledge database, you can answer your customers questions more efficiently on all channels.

Explore Knowledge Database

We improve customer service of 100+ leading companies.

„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐

Meike Schönwandt Senior Manager Voice of Customer at Tchibo

“The technical integration was very easy and fast.” 🚀

Bianca Gaede Head of Customer Service at myphotobook GmbH

„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊

Andreas Lindemann Deputy Head of Online Service-Center at alltours

In peak periods, there has been an 80% drop in service requests.” 👍

Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE

OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎

Rose Schenk Head of Service Excellence at Mister Spex

The Dynamic Help Page for Every Industry

With the help of OMQ Help, we support our customers from all industries to provide the best customer service around the clock, increase customer satisfaction and relieve the service team.